Home appliances
Electronics
Computer equipment
Mobile devices
Home and interior
Plumbing and bathroom equipment
Sports, leisure and travel
For children
Return and warranty repair - Zeltowarranty repair
Your satisfaction is most important to us. Find out about the return conditions and your rights.
Refundpossibilities
14-day returns
All items (except Untested and Parts) are returned within 14 calendar days of receipt. New goods must be unused and without loss of value.
New goods
Zelto Protection
We organize return shipping — a courier collects the item from your home or we provide a free parcel locker code. You can return it even if you just didn't like the product.
RecommendedPoor quality product
If the product has hidden defects that were not mentioned in the description, you always have the right to a return or exchange.
For all goods
Attention!Untested and "Parts" goods are not suitable for return — they are sold as is. All other items have a 14 day return policy.
How to return the product?
1
Contact us
Write to [email protected] stating the order number and the reason for the return. We respond within 24 hours.
2
Get instructions
We will send you return instructions and the seller's address to which you will send the item.
3
Pack and ship
Package the item securely (we recommend using the original packaging) and ship to the address provided.
4
Refund
Refunds are made within 14 days of receipt and inspection of the item. With Zelto Protection — within 24 hours.
Return conditions
Important conditions
Return costsBy default, the return costs are paid by the buyer. With Zelto Protection — returns are free.
Product conditionThe returned product must be unused and without loss of value. If the product is returned damaged, the seller has the right to claim compensation.
RefundRefunds are made to the same payment method within 14 days. With Zelto Protection — within 24 hours (priority queue).
ShippingThe product must be sent to the address specified by the seller. With Zelto Protection, we organize a courier pick-up or provide a free parcel locker code.
Warranty according toproduct type
| Product type | Warranty | 14-day returns | Note |
|---|---|---|---|
| New product | 24 months | Yes | Guarantee of EU directives |
| Open-Box · unused | 12 months | Yes | The warranty is indicated in the description |
| Open-Box · used | 12 months | Yes | The warranty is indicated in the description |
| Refurbished | Indicated in the description | Yes | Specified for each product separately |
| Not tested | There is none | Can't | Sold as is |
| For parts | There is none | Can't | Only suitable for spare parts |
If the item hasproblems not mentioned in the description— free return applies to all goods without exceptions, regardless of the type of goods or Zelto Protection.
🛡️ Zelto Protection — extended terms
Zelto Protection provides additional protection and more convenient return conditions. Purchased at time of order.
Free returnWe arrange courier pickup or provide a free parcel locker code.
Return without reasonReturn even if you just don't like the product - color, size or mood.
Express refundWithin 24 hours after receiving the goods in the warehouse (priority queue, VIP status).
Frequently asked questions
Questions and answers
Can I return an Open-Box product?Yes — all goods (except Untested and Parts) are returned within 14 days. If you change your mind, you pay the shipping costs. If the product has problems not mentioned in the description, the return is free of charge.
Who pays for returns?If you change your mind or just don't like the product, you pay the shipping costs. If the product has problems not mentioned in the description, the return is free of charge. With Zelto Protection — shipping is always organized by us.
How long does it take to get a refund?Within 14 days of receipt and inspection of the item. With Zelto Protection — within 24 hours after receiving the product in stock.
The product arrived damaged - what to do?Immediately write to [email protected], provide the order number and photos. We will replace the item or refund your money.
Can I return part of the order?Yes, you can return individual items from the same order. Please contact us with the product name and order number.
Need help?
Our team will respond within 24 hours. — Mon-Fri 9:00-18:00.