How can we help you?

Delivery time depends on the method chosen. Parcel locker and courier shipments usually arrive in 1–3 business days. Furniture and other large items may take 3–7 business days.

Delivery cost is calculated at checkout based on method, product size, and address. The exact amount is always shown before payment.

We currently deliver to Lithuania, Latvia, and Estonia.

After dispatch you receive a tracking number by email. It is also in your account under My orders.

Check tracking information. If status does not change for more than 3 business days, contact us at [email protected].

Yes, most products have a 14-day return right from receipt. Exceptions apply to items marked Untested or For parts.

Sign in, select the order, and click Product return. Complete the form and follow the instructions.

For standard returns the buyer pays shipping. With Zelto Protection return is free. If the item does not match the description or is defective, we cover all return costs.

Refunds within 14 days of receiving and inspecting the return. With Zelto Protection refund starts within 24 hours after inspection.

If the item has functional issues not listed in the description, contact us with the order number and photos. We will offer repair, replacement, or refund.

Pay via online banking and Visa/Mastercard.

VAT invoice is emailed after the order ships. It is also in your account.

Yes. All payments go through certified partners using secure encryption.

Zelto Protection is optional coverage with free return, faster refund, and transit protection.

Free return, refund within 24 hours after inspection, extra transit protection.

Select it at checkout before payment. It cannot be added after the order is placed.

An opened, returned, or damaged-packaging item. All known condition issues are listed on the product page.

We strive for accurate, complete information. If an item does not match, you can use returns and other legal rights.

Warranty terms and period are on each product page. No warranty for Untested or For parts items.

Yes. We show real photos with visible damage and condition details.

Yes. With an account you can track orders, returns, and shipments more easily.

If not yet shipped, contact us as soon as possible. If shipped, you can use the return option.

Email [email protected]. We reply on business days as quickly as possible.

Your data is processed under GDPR and used only to provide services and communicate.

No. Card data is not stored in Zelto systems.

Contact [email protected] and we will help delete your account.

You can submit an offer on each product. The seller may accept, decline, or counter.

An alternative price from the seller when they disagree with your offer. You may accept or decline.

No. Offers do not reserve items. Another buyer may purchase while you wait.

No. Even if accepted, the final purchase decision is yours.

Valid for the time stated by the seller. It expires automatically after that.

Each buyer can submit up to 5 price offers per day.